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NEW YORK (BankingMyWay) – Maybe it’s the 140-character limit, or the impersonality of social media; whatever the reason, a new study points out the apparently obvious: Twitter is no way to solve a customer service problem Read more»
NEW YORK (MainStreet) – My, how things have changed. In the old Alan Greenspan days, the Federal Reserve’s plans for interest rates were a mystery enveloped in a fog. Now, under Ben Bernanke, the Fed has become so open that it has already announced plans to keep rates low through late 2014. Read more»
NEW YORK (BankingMyWay) – After a few years of widespread financial hardship, one study characterizes bank customers as anxiety-ridden “nervous Nellies” and finds that financial institutions are changing the way they reach out to customers to regain their confidence. Read more»
NEW YORK (MainStreet) – Once again, investors are disturbed by lackluster performance in target-date mutual funds aimed at retirement. But part of the problem is a misunderstanding about how these funds work. Read more»
NEW YORK (MainStreet) -- Banks haven’t had the greatest reputation with the American public over the past few years. In fact, a cynic might put banks down there with broccoli and root canal among the least favorite consumer categories. Read more»
NEW YORK (MainStreet) -- It’s no secret that banks have a lousy reputation with consumers, and in areas like overdraft fees and savings rates, that low repute is well deserved. Read more»
NEW YORK (MainStreet) -- Consumers looking to save money with coupons may not be doing so because they're low on cash. Read more»
NEW YORK (MainStreet) -- Analysts at UCLA say the U.S. economy remains mired in a “slump,” but do not foresee a double-dip recession through 2013. Read more»
NEW YORK (MainStreet) -- Americans got some decent economic news last week as the Bureau of Labor Statistics reported that the November unemployment number slid to 8.6% and there was a big improvement in the holiday shopping picture from 2010 to 2011. Read more»
NEW YORK (MainStreet) -- With interest-bearing accounts paying practically nothing and bonds paying little more, many income-oriented investors are turning to dividend-paying stocks. But a fresh look at the numbers shows investors tread this path at their peril. Read more»
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